Frequently Asked Questions


For inquiries contact the customer care center number +96265002099
For technical support email info@visitjordan.gov.jo

Will I be allowed to enter the country without showing my free QR Code?

No, you will not be allowed to enter the country without showing your QR code to the passport officer.

In order to be able to return to our country after visiting Jordan, is it required that we do a PCR test in a lab? If yes, how can we contact authorized labs?

It depends on the policies and procedures of each country/region. There is a lab in the departure building in the airport, you can also find a list of authorized labs in Amman by clicking on this link.

Is it mandatory to wear a face mask and gloves through the duration of my visit?

Wearing a mask and gloves is mandatory in public places such as malls and public gathering places, according to the protocols and recommendations of the Ministry of Health listed here: corona.moh.gov.jo/en/Together-to-Reopen

Have the tourist and historical sites been sterilized in preparation for receiving visitors?

Yes, all tourist sites and public areas are sterilized periodically.

During my visit to Jordan, if I experience symptoms similar to those of COVID-19, who should I report to?

Call the Ministry of Health hotline number 111.

What do I do if I did not receive my QR code?

To get the QR code, click here

What do I do if I chose the wrong border?

You must submit a new application and choose the correct passageway

What do I do if I made a mistake by entering a wrong name, passport number, or nationality when applying on the Land Platform?

Please apply again.

How do I inquire about my reference number?

You can inquire about it by clicking here.

Do I have to register for children under the age of five?

No, you don't have to

What are the documents required to enter through Jaber border?

The most important document required is the approval from the Ministry of Internal Affairs, in addition to:

  • -For Jordanian's husbands or wives: a copy of the marriage contract.
  • -For students: a copy of the student's ID.
  • -For investors: a copy of the investor's ID.
  • -For expatriates: a copy of the residence ID.

Can the arrival date be changed?

The arrival date cannot be changed under any circumstances, and any untimed code will not be accepted. If you are unable to travel on the same day, please apply again.

How can I request refunds (money refund) if I am not traveling after applying on the Air Platform?

You can contact Biolab at covid19@biolab.jo .

How can I request refunds (money refund) if I am not traveling after applying on the Land Platform?

You can request refunds by clicking here.

When can I get refunded after requesting it from the link?

The amount will be in your account within 60 days of the date of the refund request.

What do I do if I lost my QR code?

You can get it by clicking here, adding your reference number and then clicking on extract the QR code.